Thursday, August 15, 2013

FAQ


FAQ


*What is in your products?

Ingredients for our Moodstruck Minerals Pigments:
(Zero fillers, zero talc, zero oils, and zero preservatives — this is a big deal!)

Titanium Oxide –
Naturally occuring mineral used in pigmentation of our shadows
Has a brightening effect
Protects against damaging UV light

Zinc Oxide -
natural element derived from soils and rocks
White powder used a lightening agent
Highly effective at blocking UV rays that damage skin
Water resistant quality (which is what makes them "sweatproof")
Fights and prevents acne (while this may not be important for shadows it will be in our concealers!)

Mica -
a finely ground mined mineral that has a translucent or reflective properties to it
Comes in a variety of natural colors and is used to add natural color to our cosmetics
Provides a natural "shimmer" to our shadows

Iron Oxide -
Naturally mined mineral composed of iron and oxygen
Has a signature red or rust color to it (used to add natural color to cosmetics)
Non-toxic and highly water resistant

Bismuth Oxychloride -
Commonly used mineral in cosmetics – it is possible that people with overly sensitive skin may have a slight irritation to Bismuth, but it is not harmful in any way.
Has a white pearly sheen that gives makeup a frosted or pearlescent glow.  Without this ingredient, makeup can often look dull or flat.


Ingredients for our 3D Fiber Lashes:  (many people with sensitive eyes or normally cannot wear mascara usually do well with this product)

Transplanting Gel -
Green tea collagen full of antioxidants – provides volume and natural shine to your lashes.
Water
Natural Propolis – provides the sticky glue component.  Comes from bees (bees gather plant materials and sap and mix with pollen to create this Propolis ingredient to use within their hives.)  It is known to have natural healing benefits, antibacterial protectant, and contains vitamins and minerals.
Brazilian Palm Glue – extracted and refined through pressing and crushing that turns the palm glue into an oil (liquid) and helps with the sticky nature of the transplanting gel.  It also helps resist oxidation and rancidity (a natural preservative).
Black Iron Oxide – natural black powder mineral that adds the black pigment color to the gel.

Fibers – 
100% natural fibers taken from the dried green tea plant.

*Are your products cruelty free?

Yes!


*I would like to become a presenter.  How do I do that?

Simple!  All you have to do is go to my page and register here.


*What if the product didn't meet my expectations?

Hopefully it will!  But just in case it doesn't, no problem! 
The Younique Quality Gaurantee

Younique stands behind all of its products. We are happy to exchange or refund (when applicable) any defective item within 30 days of purchase. Please contact support@youniqueproducts.com should you need assistance with a return.

If you have an item that is not defective but you need a credit or exchange, we are happy to do so within 15 days of the original purchase date.

Embellishing, stickering, or altering Younique products with products other than Younique is prohibited and automatically voids the Quality Guarantee.

A 15-day return policy is in place for items to be returned for a refund. Resalable items will be assessed a 10% restocking fee, while items that Younique is not able to resell (such as opened cosmetics) will be assessed a $5.00 or 20% handling fee, whichever is greater. Refunds minus fees will be issued within 14 days of receipt of the returned item(s).

*What if I receive a product that is damaged during shipping or if there is a manufacturing defect?

No worries!  Sometimes that happens, darn it!  You have 30 days to return the product. 

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